Moons

Parameters

Glossary

  • Advocacy Email

    An email that asks recipients to sign an online petition, send an email to a decision-maker, or take a similar online action. For the purposes of this Study, advocacy email does not include higher-bar actions like making a phone call or attending an event, largely because tracking offline response is inconsistent across organizations. Advocacy email rates were calculated from advocacy emails with a simple action sent to either the full file or a random sample of the full file.
  • Clap Score

    The number of Likes a Facebook post receives divided by the number of fans a nonprofit’s Facebook page has on the day it is posted.

  • Click-Through Rate

    Calculated as the number of people who clicked on any trackable link in an email message divided by the number of delivered emails. People who clicked multiple times in one email were only counted once. In other words, if a subscriber clicked on every link in a message 10 times, this was counted the same as if the subscriber had clicked once on a single link.
  • Deliverable Emails

    Only the emails that were delivered, not including the emails that are considered inactive or emails that were sent and bounced. “Delivered” email messages may land in a user’s inbox, spam folder, promotions tab, or custom folder.
  • Device Type, Desktop

    We use the definitions provided by Google Analytics to separate traffic data by device type. The “desktop” category includes any desktop or laptop computer with a screen larger than 7” in diagonal. Technically, this would exclude the Apollo Guidance Computer, which had a screen under 5”.
  • Device Type, Mobile

    We use the definitions provided by Google Analytics to separate traffic data by device type. Mobile devices are hand-held devices that include a phone. For example, the Samsung Galaxy Note.
  • Device Type, Tablet

    We use the definitions provided by Google Analytics to separate traffic data by device type. Tablet devices are mobile devices that don’t necessarily include a phone. For example, the iPad Air.
  • Earned Reach Average (ERA)

    The average number of Facebook users reached by a given post relative to the number of Facebook fans that nonprofit has. Expressed as a ratio per thousand fans (e.g. an ERA of .225 indicates that a nonprofit’s average post will reach 225 Facebook users for every 1,000 fans who “like” that nonprofit).
  • Engagement Score

    The total number of users who engage with a social media post (by liking, clicking, sharing, etc.) divided by the total number of page fans on the day the content was posted.

  • Fans, Facebook

    People who “like” a nonprofit’s Facebook Fan page.
  • Followers, Instagram

    People who subscribe to see posts from a nonprofit’s Instagram account.
  • Followers, Twitter

    People who subscribe to receive the tweets from a nonprofit’s Twitter account.
  • Full File

    All of an organization’s deliverable email addresses, not including unsubscribed email addresses or email addresses to which an organization no longer sends email messages.
  • Fundraising Email

    An email that only asks for a donation, as opposed to an email newsletter, which might ask for a donation and include other links. For the purposes of this Study, fundraising email only includes one-time donation asks; it does not include monthly gift asks. Fundraising email rates were calculated from all fundraising emails, regardless of whether the email went to the full file, a random sample of the file, or a targeted portion of the file.
  • Glossary

    An alphabetical list of terms related to a specific subject, with explanations. Example: “This Glossary includes a definition of the word ‘Glossary,’ which honestly doesn’t seem necessary.” See also: Metatextuality.
  • Launch

    To set in motion. What you do to a mass email, a website, or a 3.1 million ton Falcon Heavy rocket. All equally exciting and challenging launches, we’re sure.
  • List Churn

    Calculated as the number of subscribers who became unreachable in a 12-month period divided by the sum of the number of deliverable email addresses at the end of that period plus the number of subscribers who became unreachable during that period. Study participants were required to track the number of subscribers who became unreachable each month to account for subscribers both joining and leaving an email list during the 12-month period who would otherwise go uncounted.
  • Metatextuality

    Did you arrive here from the definition for “Glossary”? That’ll probably explain it better. Maybe go look there and then come back? See also: Glossary.
  • Monthly Gift

    A donation where the donor signs up once to donate on a regular schedule, typically by pledging a regular gift amount on a credit card each month. Also known as a sustaining gift.
  • Newsletters, Email

    An email with multiple links or asks, which can include fundraising or advocacy asks. Email newsletter rates were calculated from all email newsletters, regardless of whether the newsletter went to the full file, a random sample of the file, or a targeted portion of the file.
  • Online Retention, New Donor

    Of the donors that made their first-ever online gift in the previous calendar year, the percent that made an online gift in the current calendar year. Note that we count someone as “new” if they have no online donations reported after 2012.
  • Online Retention, Prior Donor

    Of the donors that made an online gift in the previous calendar year that wasn’t their first online gift, the percent that made an online gift in the current calendar year.
  • Open Rate

    Calculated as the number of HTML email messages opened divided by the number of delivered emails. Email messages that bounce are not included.
  • Organic Traffic

    Website visits generated by unpaid search results.
  • Orrery

    A mechanical model of the solar system designed to demonstrate the movement and relative position of the planets and moons. Observe our M+R orrery of worlds here.

  • Page Completion Rate

    Calculated as the number of people who completed a form divided by the number of people who clicked on the link to get to that form. For the purposes of this Study, it was not always possible to use the number of people who clicked on a link to a specific form, so we used the number of unique clicks in the message.
  • Percentile

    The percentage of observed values below the named data point. 25% of the observations are below the 25th percentile; 75% of the observations are below the 75th percentile. The values between the 25th percentile and the 75th percentile are the middle 50% of the observed values and represent the normal range of values.
  • Response Rate

    Calculated as the number of people who took the main action requested by an email message divided by the number of delivered emails. We only calculated response rates in this Study for fundraising emails and for advocacy emails with simple asks, such as signing a petition or sending an email to a decision maker.
  • Retargeting Ads

    Any advertisements targeted to users based on their previous behavior, like visiting a web page or signing a petition.

  • Share Score

    The number of Shares a Facebook post receives divided by the number of fans a nonprofit’s Facebook page has the day it is posted.

  • Space Shuttle

    A low Earth orbital spacecraft system operated by NASA from 1981 to 2001. The names of all six Space Shuttle Orbiters are hidden in the “Prepare for Launch” section of this year’s Benchmarks Study. See if you can find them all!

  • Talk Score

    The number of comments a Facebook post receives divided by the number of fans a nonprofit’s Facebook page has the day it is posted.

  • Unique Clicks

    The number of people who clicked on any trackable link in an email message, as opposed to the number of times the links in an email were clicked. If a subscriber clicked on every link in a message 10 times, this is counted as 1 unique click.
  • Unsubscribe Rate

    Calculated as the number of individuals who unsubscribed in response to an email message divided by the number of delivered emails.
  • View-Through Revenue

    Revenue from donors who made a donation (typically within 30 days) of seeing, but not clicking on, an ad. For example, a supporter who sees a banner ad and later goes directly to the nonprofit’s website to make a gift.
  • Website Donation Conversion Rate

    Calculated from the number of donations to a participant’s main website, including donations from all traffic sources (email, paid ads, organic, search, etc.), divided by the number of unique website visitors.
  • Website Donation Page Conversion Rate

    Calculated from the number of donations to a participant’s main donation page divided by the number of unique pageviews of that page. Where a separate donation page existed for monthly gifts, we excluded that data.

  • Website Page Load Time

    The number of seconds before a page appears to be visually complete, as measured by the WebPageTest tool at http://webpagetest.org.

  • Website Revenue per Visitor

    Calculated as the total revenue from one-time online gifts, plus the value of initial monthly gifts, divided by the total number of website visitors for the year. Depending on retention, the long-term value of monthly gifts may be substantially higher.
  • Website Visitors per Month

    The number of monthly unique visitors to a participant’s main website.

Participants

9

Cultural

52

Environmental

23

Health

10

Hunger/Poverty

26

International

16

Public Media

25

Rights

11

Wildlife/Animal Welfare

29

Other

Cultural

AFS-USA Inc.
American Craft Council
American Museum of Natural History
Arts Alliance Illinois
California Academy of Sciences
Central Park Conservancy
National Trust for Historic Preservation
Philadelphia Museum of Art
Smithsonian National Air and Space Museum


Environmental

1000 Friends of Oregon
Alliance for the Great Lakes
American Rivers
Citizens' Climate
Connecticut River Conservancy
Conservation Colorado
Conservation International
Conservation Law Foundation
Conservation Voters of PA
David Suzuki Foundation
Earthworks
Ecojustice
Food & Water Watch
Friends of the Earth
Greater Yellowstone Coalition
Greenbelt Alliance
Greenpeace
Greenpeace Canada
League of Conservation Voters
Mono Lake Committee
Monterey Bay Aquarium
Mystic River Watershed Association
National Audubon Society
National Geographic Society
National Park Foundation
National Parks Conservation Association
Natural Resources Council of Maine
Natural Resources Defense Council
The Nature Conservancy
Nature Conservancy of Canada
Nature Conservation Council of NSW
New Jersey League of Conservation Voters
North Carolina League of Conservation Voters
NRDC Action Fund
Oceana
Overton Park Conservancy
Pacific Forest Trust
Peninsula Open Space Trust
Rails-to-Trails Conservancy
Rainforest Trust
Riverkeeper
Sunrise Movement
Surfrider Foundation
The Trust for Public Land
Union of Concerned Scientists
Washington Environmental Council
Washington Trails Association
Waterkeeper Alliance
The Wilderness Society
World Resources Institute
Wyoming Outdoor Council


Health

Action on Smoking and Health
Alzheimer's Association
American Cancer Society
American Cancer Society Cancer Action Network
American Heart Association
American Lung Association
Atlanta Ronald McDonald House Charities
Autism Speaks
BC Cancer Foundation
Boston Children's Hospital Trust
CaringBridge
ChangeLab Solutions
Children's Hospital Los Angeles
Children's Mercy Hospital
The Commonwealth Fund
Einstein Healthcare Network
Langley Memorial Hospital Foundation
The Leukemia & Lymphoma Society
Lupus Foundation of America
March of Dimes
National Multiple Sclerosis Society
POGO - Pediatric Oncology Group of Ontario
Ronald McDonald House Charities of Chicagoland & Northwest Indiana


Hunger/Poverty

AARP Foundation
Center on Budget and Policy Priorities
Feeding America
Friends of the Children
Greater Cleveland Food Bank
Greater Vancouver Food Bank
Hebrew Free Loan Society
LA Family Housing
Maryland Food Bank
Share Our Strength


International

Action Against Hunger
American Red Cross
Bread for the World
CARE Canada
CARE USA
Children International
CMMB - Healthier Lives Worldwide
FINCA International
IfNotNow
International Justice Mission
International Medical Corps
Lutheran World Relief-IMA World Health
Mercy Corps
One Acre Fund
Operation Smile
Oxfam America
Pathfinder International
Root Capital
Salzburg Global Seminar
Save the Children
UNHCR Canada
USA for UNHCR
Women Deliver
Women for Women International
World Food Program USA


Other

AFL-CIO
ACT Now!
American Friends Service Committee
Boys & Girls Clubs of America
Brennan Center for Justice
Chicago Council on Global Affairs
Communications Workers of America
The Council of Canadians
Culinary Union
Dave Thomas Foundation for Adoption
Equal Justice USA
Giffords
Montana Nonprofit Association
MoveOn
Nashville Rescue Mission
National Association of REALTORS
National Consumer Law Center
National League of Cities
People For the American Way
Population Reference Bureau
Roosevelt Institute
San Francisco Bicycle Coalition
SMART Reading
Special Olympics, Inc.
SPUR
St. Joseph's Indian School
Taxpayers for Common Sense
Trinity Services Inc.
Win Without War


Public Media

Cascade Public Media
The GroundTruth Project
KGOU Public Radio
KNKX
KPBS Public Media
KQED
KVIE, Inc
Louisville Public Media
NET - Nebraska's PBS & NPR Stations
St. Louis Public Radio
WAMU 88.5
WBHM
WHYY
WNET New York Public Media
WOSU Public Media
WVIK FM, Quad Cities NPR


Rights

Children's Defense Fund
Courage Campaign
Equality Federation
Families Belong Together
Family Equality Council
Family Forward Action
GLAD
Hispanic Federation
Human Rights Campaign
Innocence Project
International Women's Health Coalition
Iraq and Afghanistan Veterans of America
Movimiento Cosecha
NARAL Pro-Choice America
National Domestic Workers Alliance
National Women's Law Center
New Israel Fund
Planned Parenthood Action Fund
Planned Parenthood Federation of America
Presente.org
Sojourners
Rock the Vote
TIME'S UP Now
Trans Empowerment Project
US Campaign for Palestinian Rights
Women and Girls Foundation


Wildlife/Animal Welfare

Animal Humane Society
BC SPCA
Best Friends Animal Society
Endangered Species Coalition
The Humane Society of the United States
International Fund for Animal Welfare
The International Wildlife Rehabilitation Council
National Wildlife Federation
New England Anti-Vivisection Society (NEAVS)
People for the Ethical Treatment of Animals
World Wildlife Fund

Archive

    03
    Bright Stars
    Moon
    Benchmarks 2020